Archive | June, 2013

Startups Compete To Win The Mobile App CRM Battle

30 Jun


Editor’s note: Ankur Jain is an investor at Nexus Venture Partners. Nexus invests in early stage companies across sectors in India and US, and manages $600 million in assets. Follow him on Twitter @Ankur_Jain_VC.

The rapid growth of mobile device use has created major gaps in CRM capability. As smartphone adoption has exploded, companies have scrambled to launch mobile apps, many of which are disconnected from an organization’s broader CRM capabilities.

Many organizations have little knowledge about the people using their mobile apps, how and why they are using them, how to effectively communicate with them, and how to support them — all of which are critical to providing a tailored mobile customer experience. Indeed, failing any one of these things can lead to users abandoning an app at a time when the competition among apps is increasingly fierce:

  • The average phone in 2013 has 41 apps, up from 28…

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Intuit Buys Elastic Intelligence, Will Use Connection Cloud To Help SMEs Build Apps

21 Jun


Some consolidation in the area of cloud services for enterprises: Intuit, the business services company that targets SMEs, is buyingElastic Intelligence, creators of Connection Cloud, a product that helps SMEs create DIY cloud-based apps. Financial terms of the deal were not disclosed.

Elastic Intelligence was founded by Roger Sippl, the serial entrepreneur who also founded Informix (sold to IBM for $1 billion), Vantive (now a part of Oracle) and Visigenic. He’s also an investor in IFTTT, among other things. Sippl is joining Intuit as part of the deal.

Intuit says that it plans to integrate the Connection Cloud technology with Intuit QuickBase, its web database software platform. The idea, says Sippl, will be to attract more SMBs to the platform with the promise that apps will be easy for them to develop, “without the need for expensive developers or complex API programming.”

Indeed, this move underscores…

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Server Density adds management to cloud monitoring tool

20 Jun


Server Density, the London-based startup that hopes to give RightScale a run for its money, just added some cloud management capabilities to its existing monitoring features.

Version 2.0 of Server Density adds a graphical way to view a customers’s  infrastructure running in Amazon Web Services or Rackspace infrastructure. Using data from the cloud providers themselves as well as from Server Density’s existing customers which include Intel(s intc), EA Mobile, DuckDuckGo and Trend Micro, Version 2 offers a new Firefighter mockup — a map of all their cloud data centers and their status.

Now, when something goes awry in a cloud deployment, customers typically face a flood of e-mail. “That adds to the confusion at 3 a.m. when you’re still waking up. What you need is a way to visualize what’s going on quickly. We do that well designed graphical interfaces,” said CEO and founder David Mytton who announced the new…

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When your mother-in-law is endorsing you on LinkedIn, it’s time to question endorsements

19 Jun


Last week I logged into LinkedIn(s lnkd) and saw that one of my relatives had endorsed me for blogging. I like my relative a lot. But he’s not a tech blogger, and he’s not a colleague of mine at GigaOM either. In fact, we’ve never even worked together. I assumed he endorsed me because he’d read some of my articles, or he just wanted to be nice. But really, I had no idea why I got the endorsement.

So I was curious to hear from LinkedIn: What is the point of endorsing someone on the social network? Is there any benefit to me if I get endorsement from a kind-of-random person who doesn’t know me in the endorsed capacity? Will it make my experience on the site any better, or should I remove endorsements from off-target people?

LinkedIn endorsement feature box

The answer from LinkedIn was: An off-target endorsement isn’t a huge deal, as…

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How to think positive

16 Jun

One way to think and act positive is not to say NO to something before having thought what a YES could look like.

So next time you have an urge to say no, pause and think a YES scenario. Life could turn out very different than what it is.

Netflix builds a tool for jumping between Amazon clouds

15 Jun


Netflix (s nflx) clearly has learned from its Christmas Eve outage, which involved the failure of Amazon (s amzn) Web Services’ Elastic Load Balancing service, and has created a tool called Isthmus to solve the problem.

In a Friday blog post, Netflix’s Ruslan Meshenberg explained that Isthmus manages Elastic Load Balancing services in multiple regions in order to keep latency low for users in the event that ELB goes down in one region. On Christmas Eve, the issue was that state data got deleted, causing issues for the control plane tasked with managing load-balancer configuration and bringing some down some ELB load balancers. Now that sort of error could be less likely to affect Netflix service.

Isthmus builds on the newly open-sourced Zuul tool for managing the Netflix API and Elastic Load Balancer services that my colleague Barb Darrow wrote about earlier this week. “Zuul is at the…

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Tweet from swaminathan (@hearfromswami)

15 Jun

Delhi IGI airport voted world’s 2nd beat airport.